It is well known that the use of an automated teller machine (ATM) card has a lifetime and when it expires, the card must be renewed to allow it to function.
Even so, the sharing of a child who had to bring a crippled and paralyzed mother to perform the procedure attracted public attention.
TikTok user Nur Hatini Mahamud shared a video showing the condition of his mother who is paralyzed all over and it is understood that she has to go to the bank to change her card which is about to expire.
According to him, before that he had already contacted the bank to inquire about the procedure for paralyzed patients.
But the response received was very disappointing.
Mother: My bank card has expired.
Me: Okay, I want to call the bank and ask how to renew a bank card for people who are disabled.
Bank: You must bring your mother to the bank.
Me: Apart from pi bank is there any other method for my mother which is lumpvh?
Bank: We really have no other way, you have to bring your mother to the bank and don’t let her enter the bank.
@hatinimahamud #PublicbankGurun#pesakitparallamiseruruhbadan#takadapertimbangrasa#pihakbanksombong#fypシﾟviral #viraltiktok #viralkedah ♬ Do’aku – Haddad Alwi
This woman again explained that she had to call St John Ambulance Service because she could not get her mother in a car due to her condition as she could not sit.
He added that he had to pay his own expenses to hire an ambulance service to change the card at the bank. He felt really let down by the apparently thoughtless actions of the bank.
Explaining further, his mother is retired and the money is used to buy disposable diapers and other necessities for bedridden patients.
Looking at the comment section, ordinary citizens also sympathize and share that they go through the same situation when dealing with other financial institutions.
What you say? You read, don’t forget to comment and share. Thanks!! TTK
Let’s like our Facebook page too @Teh Tarik Kaw
Source: family/ tiktok NurHatini